Presetter Service Technician

Full-time Position

General Purpose of Job

Perform on-site and in-house installation, service, training, and product support for Parlec Products worldwide. Regular travel, both domestic and international is required. This position is key to the interface between Parlec and the customer. This position is a key contributor in the overall product plan implementation. This function must interact with all facets of the Parlec organization to meet intended goals. Many of the responsible parties involved in meeting his/her goals do not report to him/her. As a result, the Service Administrator must have excellent interpersonal skills.

Essential Duties and Responsibilities

(Other duties may be assigned by the Product Manager or Service Administrator.)

• - Must maintain a positive work atmosphere by behaving and communicating in a manner that shows respect for customers and co-workers.



• - Responsible for adhering to and maintaining all applicable ISO procedures. This includes active participation in the internal and external audits when necessary.



• - Responsible for on-site installations, warranty and non-warranty service calls, customer training, product upgrades, and in-house product repairs of Parsetter TMM products to meet or exceed customer requirements and expectations.



• - Be available for travel, whenever necessary to fulfill responsibilities, and as scheduled by Service Administrator or Product Manager.



• - Engage in ongoing training to retain a competent level of knowledge to effectively execute the responsibilities of the position.



• - Provide on-site and in-house product and technical support to Parlec Sales and its representatives.



• - Support 1-800 and Internet customer service response.



• - Support continuous service training and support of worldwide service organization.



• - Report and communicate with the Field Service Manager all issues beyond the scope of the standard reports that impact customer service and/or internal product, service and operational efficiency.

Education and/or Experience

Associate’s degree (A. A.) or equivalent from two-year College or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals. Ability to respond to common inquiries or complaints from customers. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.