Frequently Asked Questions


Who do I call for service on my presetter?
Call 1-800-PAR-6545 for all of your presetter service needs.

How often should I have my machine calibrated?
Parlec recommends yearly calibration of your presetter.

Please see below for annual maintenance options.

GAGE CERTIFICATION SERVICE

		Gage Certification including cleaning, testing and NIST traceable certificate.
		Fulfills ISO 9001:2000, QS 9000 calibration requirements Gage must be returned to Parlec for certification

ANNUAL MAINTENANCE SERVICE

		Cleaning and Lubrication of all Applicable Parts
		Adjusting of Mechanical and Optical Assemblies
		Performance Evaluation and Verification of all functions
		Free 2 hours of onsite training (Not valid after technician has left the site)
		Does not include charges for parts replacement or repairs
		Unlimited 1-800 Parsetter TMM technical support

ANNUAL MAINTENANCE AND CERTIFICATION

		Fulfills ISO 9001:2000, QS 9000 calibration requirements
		Includes Annual Maintenance Service, Gage Certification for up to two gages, and Laser Calibration Service for one machine.
		Laser testing of two axis
		Linear corrections as needed
		Documentation of results
		Adjusting of Mechanical and Optical Assemblies
		Performance Evaluation and Verification of all functions
		Free 2 hours of onsite training (Not valid after technician has left the site). Does not include charges for parts replacement or repairs

For additional service needs, please call your nearest Parlec location:

North America: 800 866-5872

Europe: +44 (0) 117 967 4881

Asia: 86-25-6661-2228