WARRANTY | Product Warranty
Parlec Inc. warrants our products to be free of defects in manufacture and material. In the case of engineered or special products, the warranty will be interpreted to include such engineering or design recommendations, provided all information pertinent to these factors is submitted to Parlec. Product malfunction due to these factors will be rectified immediately at no charge to the customer. This applies to the product supplied only and does not include any other considerations.
All other warranties, expressed or implied, are excluded from all sales by Parlec.
Parlec Inc. has no control over the use of our products by our customers. All recommendations in this catalog or other information is given in good faith. It is the responsibility of the party using the product to do individual testing to insure the products suitability for any application.
WARRANTY | Return Policy
Any items (wrong material sent, wrong materials ordered, trial returns, inventory adjustments) sent or returned to Parlec require a Return Goods Authorization (RGA) number and an accompanying RGA return form or it will be returned COLLECT to the sender. To obtain an RGA number, please contact a Sales Representative at the phone number listed below.
If the order is shipped in error by Parlec, the products may be returned in new and unused condition, in the original package, via prepaid transportation, within 30 days of the ship date for full credit; An RGA # is required. If the products were ordered in error by the customer, the return is subject to a 15% (or $25.00 if return is under $100,00 net) restocking charge ; an RGA # is required.
Credit will be granted only for unused and unmarked, current standard catalog items. No credit will be issued for : Special items or modified standard items (unless product specification have not been met); Discontinued or obsoleted items; Any software products not proven defective; Any items older than one calendar year from the date of shipment.
To Return items: You must call Parlec for your RGA number and form.
CALL: 1-800-866-5872 or 585-425-4400, FAX: 585-866-5917